Recordings and Messaging by Agent
- Accepted
- Agent Consult Time
- Agent Conversation Time
- Agent CSAT
- Agent Customer Hold Abandons
- Agent Focus Time
- Agent Handle Time
- Agent Hold Time
- Agent Holds
- Agent ID
- Agent Initiated Customer Hold Time
- Agent Initiated Customer Holds
- Agent Name
- Agent Time To Answer
- Agent Transfer Time
- Agent Transfers
- Agent Talk Time
- Agents
- Channel
- Contact Point
- CSAT
- Customer Abandon Time
- Customer Conversation Time
- Customer Hold Abandons
- Customer Hold Time
- Customer Holds
- Customer Identification
- End Time
- Group IDs
- Groups
- In Routing Duration
- Interaction Agents
- Interaction ID
- Interaction Time
- Interactions
- IVR Abandon Time
- IVR Abandons
- IVR Time
- No Reply Time
- Recordings and Messages
- Skill IDs
- Skills
- Start Time
- Tenant ID
- Tenant Name
- Transferred
- Transfers
- Work Accepted
- Work Accepted Time
- Work Offer Disconnect Time
- Work Offer Time
- Work Offered
- Work Rejected Time
- Work Rejected
- Wrap Up Time